Where can I take the car?
You can drive the vehicle wherever you like, so long as the route is suitable for vehicles and concludes at the agreed end location! If you would prefer your vehicle specialist can come prepared with a route recommendation.
Who do I call / contact if I have questions?
Our Romford and Lakeside teams are available for you to call on 01708 201002 and 01708 212014 respectively. Both of our branches are open during the hours of 9am am to 6pm pm on Monday–Friday, 9am to 5pm on Saturday and 10am to 4pm on Sunday.
How will I know if the vehicle is coming to the pick up location and on time?
You will be notified when the vehicle leaves the Retailer and the estimated arrival time, vehicle registration and the Product Specialist’s name will be confirmed. You will also have the Product Specialist’s telephone number so you can call or text at any time.
What happens if I am late?
You will have the Product Specialist’s telephone number so you can directly notify the him/her or contact our team on the details above.
Can I take people in the car with me?
Yes you can carry as many passengers as there is safety belts for in the car. Please remember to include the vehicle specialist in the count as they will remain with the vehicle at all times. Children are welcome too as long as they have the age appropriate legal child seats. Please be aware you will be expected to supply the child seats. If possible please make us aware your intention to carry children at you time of booking so we allow extra time to fit and remove the car seats.
What if I get pulled over while I am driving?
You are responsible for any moving vehicle and parking violations. In the event you get pulled over, your Product Specialist will assist in providing vehicle registration and insurance information.
The vehicle will be fuelled and you will not be charged for usage.
Who do I contact if I want to buy or get more information about the car?
Your Product Specialist can arrange a VIP appointment for you to provide more information or an instant quote. In addition, he/she will ensure that you have contact details for a Sales Consultant who can directly help you. After your test drive, we will send a link with a survey, and contained in this will also be contact details to gain more information.